We accept returns within 30 days of the rug purchase! Email us directly to process the return for full refund or to exchange for another rug! If the rug arrives damaged, please take a picture upon receiving and we will submit to our rug vendor to be reviewed on a case by case basis. There is no time limit for rug damage refund requests.
Return or Exchange: firstname.lastname@example.org
Due to the fact that our prints are downloads, we are unable to refund purchase since the art file is automatically sent. Since there is no guarantee of the file being duplicated or sent to someone else, we cannot refund these orders.